Term and Conditions

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users aged 18+ who can form legally binding contracts. We primarily serve swimming enthusiasts and competitive swimmers worldwide (excluding certain Asian and remote regions).

1.2 Intellectual Property Rights

All content on swimconfidencesale.com, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

2. Product Information

2.1 Product Range

We specialize in high-quality swimming accessories including:

• Anti-fog products
• Goggles and masks
• Nose clips
• Swimming caps and ear plugs
• Towels and accessories

2.2 Product Descriptions

We strive for accuracy in product descriptions, images, and specifications. Minor variations may occur, and colors may differ slightly due to monitor settings.

2.3 Hygiene-Sensitive Products

Certain items (ear plugs, nose clips, masks) cannot be returned if opened due to hygiene reasons, except when defective.

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders at our discretion. Orders are processed within 1-2 business days (excluding weekends/holidays).

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your payment details.

3.3 Pricing and Currency

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to market conditions or errors.

4. Shipping and Delivery

4.1 Shipping Options

• Standard Shipping (£12.95): Via DHL/FedEx – 10-15 business days after dispatch
• Free Shipping: On orders over £50 via EMS – 15-25 business days after dispatch

Delivery times are estimates and may vary due to customs processing.

4.2 International Orders

Customers outside the UK are responsible for any customs fees or import taxes. Please declare packages as “Returned Goods” for potential fee reduction.

4.3 Delivery Issues

Report undelivered or damaged shipments immediately to [email protected] with your order number and details.

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of receipt if:

• Items are unused, in original packaging with tags
• Proof of purchase is provided
• Hygiene-sensitive products are unopened (if defective)

5.2 Return Process

1. Contact us within 15 days at [email protected]
2. Wait for RMA approval
3. Ship to: Swim Confidence Returns, 32 Renfield St, Glasgow, GB G4T 3TD

Note: Use trackable shipping – you’re responsible for return costs. Original shipping fees are non-refundable.

5.3 Refund Processing

Refunds are issued to your original payment method within 5-7 business days after we receive and inspect your return.

6. Customer Responsibilities

• Provide accurate personal and payment information
• Check delivery upon receipt and report issues promptly
• Understand hygiene restrictions on certain returns
• Comply with all applicable laws regarding product use
• Not misuse website content or functionality

7. Liability Limitations

7.1 Product Use

Swim Confidence is not liable for:

• Incorrect product use or failure to follow manufacturer guidelines
• Any injury or damage from product misuse
• Swimming-related accidents – always swim with proper supervision

7.2 Website Operation

We’re not liable for temporary website unavailability or technical issues beyond our reasonable control.

8. Privacy and Data Protection

Your privacy is important. Our Privacy Policy details how we collect, use, and protect your personal data in compliance with GDPR and other regulations.

9. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance of the modified terms.

10. Governing Law

These terms are governed by UK law. Any disputes shall be subject to the exclusive jurisdiction of UK courts.