At Swim Confidence, we’re committed to making your shopping experience as smooth as swimming through calm waters. Below you’ll find all the details about our shipping options and straightforward returns process.
Shipping Information
We ship worldwide (excluding some remote areas and parts of Asia) using reliable carriers to ensure your swimming gear arrives safely.
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays).
Shipping Options
- Standard Shipping (£12.95) via DHL or FedEx – Delivery within 10-15 business days after dispatch
- Free Shipping on orders over £50 via EMS – Delivery within 15-25 business days after dispatch
Note: Delivery times are estimates and may vary depending on your location and customs processing. Tracking information will be provided once your order ships.
Returns & Exchanges
We want you to be as confident in your purchase as you are in the water. If you’re not completely satisfied, we offer a simple returns process.
Our Return Policy
You may return most items within 15 days of receiving your order for a full refund or exchange. To be eligible:
- Items must be unused, in original packaging, and in the same condition as received
- Proof of purchase is required
Non-Returnable Items
For health and hygiene reasons, we cannot accept returns on:
- Swimming ear plugs (opened packages)
- Nose clips (opened packages)
- Masks (if the protective seal has been broken)
These items may only be returned if defective and unopened.
How to Return or Exchange
- Contact us within 15 days at [email protected] with your order number and return details
- Wait for approval – We’ll review your request and send a Return Merchandise Authorization (RMA) number if approved
- Package securely in original packaging with all tags and accessories
- Ship your return to:
Swim Confidence Returns
32 Renfield St
Glasgow, GB G4T 3TD
Important: Use a trackable shipping method as you’re responsible for return shipping costs. Original shipping fees are non-refundable.
Refund Processing
Once we receive and inspect your return (typically within 3-5 business days):
- Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Processing takes 5-7 business days after approval (depending on your payment provider)
- Exchanges ship within 1-2 business days after we receive your return
Damaged or Defective Items
If you receive a damaged product, contact us immediately at [email protected] with photos and order details. We’ll arrange a free return and expedited replacement.
International Returns
For customers outside the UK:
- You’re responsible for any customs fees or import taxes
- Declare packages as “Returned Goods” to potentially reduce fees
- Original shipping costs aren’t refunded for international orders
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Swim Confidence Team,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]).
Item(s) for return/exchange:
– [Product Name]
– [Size/Color if applicable]
– [Reason for return/exchange]
Please let me know the next steps to complete this process.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]
For any questions about our shipping or returns policy, our team of swimming enthusiasts is happy to help at [email protected].
Swim confidently knowing we stand behind every product we sell!